Campaign Cast Campaign Cast

Overview:

The Campaign Cast app by IT BYTES is a powerful tool designed to streamline and automate the process of handling bulk tickets and enhancing customer outreach efforts. This app allows agents to efficiently manage large volumes of tickets by enabling the upload of bulk data in CSV format. With the Campaign Cast app, agents can create CSV files containing crucial client information such as names, emails, and custom details. Upon upload, this data is automatically integrated and saved within the respective tickets, ensuring seamless data management.
One of the standout features of the Campaign Cast app is its ability to use CSV column headers as placeholders. This facilitates the personalization of email notifications by automatically inserting relevant client details into each message, thereby enhancing the client engagement experience and making communications feel more personal and targeted.
Moreover, the app supports the functionality to mark tickets as solved immediately upon creation. This feature significantly optimizes the workflow by eliminating the need for manual intervention in ticket resolution for bulk operations, thus streamlining ticket management processes.
Overall, the Campaign Cast app is an essential solution for agents looking to optimize their customer communication strategies and simplify the handling of large quantities of tickets. By automating key aspects of ticket management and enhancing personalization, it empowers agents to focus more on strategic tasks, thereby improving efficiency and service quality.

Key Features:

• Bulk ticket upload via CSV files for efficient management.
• Automatic integration of custom client details into tickets.
• Personalization of email notifications using CSV column headers as placeholders.
• Automated ‘mark as solved’ feature for tickets, simplifying resolution.
• Enhanced customer communication and engagement.
• Streamlined workflow for handling large volumes of tickets.

How to install

Please follow this link for the installation instructions:

https://helpdeskshop.com/wp-content/uploads/campaign_cast/campaign-cast-documentation.pdf