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This app benefits support teams dealing with high volumes of tickets by offering a more efficient workflow. We provide a list of views in a dropdown menu as an option. Typically, users would need to navigate through each page in the view individually and apply a macro one page at a time. However, with this app, users can apply the macro with a single click, and apply all tickets present in the view. This eliminates the need for users to go through every page of the view manually.
With this feature, users can bypass repetitive actions by applying a macro to every ticket within the view simultaneously. This bulk-action approach accelerates workflows by reducing manual steps and minimizing errors, as a standardized set of actions is applied consistently to each ticket. It is particularly useful for common tasks such as batch-updating ticket statuses, tagging or categorizing tickets, assigning tickets to team members, or adding the same note across multiple tickets based on the macro action.
- One-Click Macro Application Across Views:
Apply predefined macros across multiple tickets within a view, even if they span multiple pages, with a single click. This saves time by automating repetitive actions.
- Show a preview of the changes a macro will apply before executing it, so users can review and confirm actions to avoid errors.
Click the Install Button: Locate and click on the “Install” button to initiate the installation process.
Installation Prompt Appears: After clicking “Install”, a prompt titled “INSTALLATION” will appear for configuration.
Set Role Restrictions: Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.
Set Group Restrictions: Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.
Click Install Again within the INSTALLATION prompt: Once role and group restrictions are set according to your needs, click on the “Install” button again within the INSTALLATION prompt to proceed with the installation process.
These steps should guide you through configuring role and group restrictions during the installation process.
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