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Overview: The “Change Sender Email App” is designed to streamline the support process for agents by allowing them to easily change the email address they are using to respond to customer tickets. This feature ensures that agents can maintain professionalism and consistency in communication by selecting the most appropriate email address from a predefined list of support email addresses available within Zendesk.
With this app, support agents no longer need to manually change using api endpoint each time if they want to reply with desired support email address. Instead, they can simply choose the desired email address from the list, saving time and reducing the risk of errors. This not only improves the efficiency of the support process but also enhances the overall customer experience by ensuring that communications come from the correct and intended email address. The app is particularly useful for organizations that have multiple support email addresses for different departments or types of inquiries. Agents can easily switch between these addresses based on the nature of the customer ticket, ensuring that responses are sent from the most relevant email account. This flexibility helps to maintain a professional and organized approach to customer support, making it easier for agents to manage their workload and provide timely and accurate responses. In summary, the Change Sender Email App is a valuable tool for support teams, enabling them to quickly and easily change the sender email address for customer tickets. This functionality helps to streamline the support process, reduce errors, and improve the overall quality of customer service. By providing agents with a convenient way to select the appropriate email address for their responses, the app enhances the efficiency and professionalism of the support operation.
Click the Install or Buy Button: Locate and click on the “Install” or “Buy” button to initiate the installation process.
Installation Prompt Appears: After clicking “Install”, a prompt titled “INSTALLATION” will appear for configuration.
Set Role Restrictions: Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.
Set Group Restrictions: Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.
Click Install Again within the INSTALLATION prompt: Once role and group restrictions are set according to your needs, click on the “Install” button again within the INSTALLATION prompt to proceed with the installation process.
These steps should guide you through configuring role and group restrictions during the installation process.
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