Confirm Ticket Submission Helpdeskshop

1.Ticket Review: The agent updates details of a ticket (such as description, subject, etc.), and the app retrieves the existing ticket data for comparison.

1. Display Changes: The app compares the old and new ticket information, highlighting any updates or modifications made by the agent (e.g., status change, new comments).

2. Confirmation Prompt: Before submitting, the app prompts the agent with a confirmation dialog, listing the modified fields for final review.

3. 50-Second Timer: A 50-second countdown timer starts, giving the agent time to confirm or cancel the submission.

4. Auto-Cancel on Timer Expiry: If the agent doesn’t take any action within the 50-second window, the submission is automatically canceled, and the agent is notified.

5. Submit or Cancel: The agent can either confirm the changes, submitting the ticket, or cancel the action to make further edits.

6. Success Message: Upon submission, a success notification is displayed, confirming that the ticket has been updated with the new changes.

Click the Install or Buy Button: Locate and click on the “Install” or “Buy” button to initiate the installation process.

Installation Prompt Appears: After clicking “Install”, a prompt titled “INSTALLATION” will appear for configuration.

Set Role Restrictions: Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.

Set Group Restrictions: Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.

Click Install Again within the INSTALLATION prompt: Once role and group restrictions are set according to your needs, click on the “Install” button again within the INSTALLATION prompt to proceed with the installation process.

These steps should guide you through configuring role and group restrictions during the installation process.

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