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The Delete (Redact) Ticket Attachments is designed to help businesses effectively manage their Zendesk storage by automatically redacting attachments in tickets based on a specified date range. As your Zendesk instance grows, the accumulation of large attachments can quickly consume valuable storage space, resulting in increased costs and slower system performance. This app offers a simple yet powerful solution to free up storage while ensuring data security.
Automated Attachment Redaction: Specify a date range to target old tickets and their attachments for redaction, saving you the time and effort of manual cleanup.
Configurable Date Range: Easily select the start and end dates for redacting attachments. You can choose to delete attachments from a specific time period while keeping recent files intact for future use.
Efficient Storage Management: By redacting large and unnecessary attachments from past tickets, you can significantly reduce your Zendesk storage usage, helping to avoid additional storage fees.
Seamless Integration: The app integrates directly into your Zendesk environment, providing an intuitive interface for easy configuration and management.
Click the Install or Buy Button: Locate and click on the “Install” or “Buy” button to initiate the installation process.
Installation Prompt Appears: After clicking “Install”, a prompt titled “INSTALLATION” will appear for configuration.
Set Role Restrictions: Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.
Set Group Restrictions: Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.
Click Install Again within the INSTALLATION prompt: Once role and group restrictions are set according to your needs, click on the “Install” button again within the INSTALLATION prompt to proceed with the installation process.
These steps should guide you through configuring role and group restrictions during the installation process.
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 Ticket Attachments is designed to help businesses effectively manage their Zendesk storage by automatically redacting attachments in tickets based on a specified date range. As your Zendesk instance grows, the accumulation of large attachments can quickly consume valuable storage space, resulting in increased costs and slower system performance. This app offers a […]){kind=link}
